TEMCO operates a complaints handling procedure which we will use, as far as possible, to try to solve issues when they first arise. In this context, please contact us if you have any complaints or suggestions. In the case of suggestions, you accept through your submissions that we may use them without compensating you for them. The terms and conditions found on the Website shall be governed by the laws of Mauritius and any legal disputes arising from the terms and conditions of use are to be settled according to the laws of Mauritius.
In the case of a mishandled complaint giving rise to a claim on behalf of the user, the latter may have recourse to different procedures for remediation of the situation. The user should first refer the matter to the Management of TEMCO for resolution and follow up. If the matter cannot be escalated to the Management level or cannot be resolved at such level, the User may, at his discretion, either refer the matter to the Information Communication and Technology Authority (ICTA) or have recourse to the dispute and arbitration method provided by the Mauritius Chamber of Commerce and Industry (MCCI). If no redress is obtained from any of these methods, the User may initiate legal proceedings by seizing the Court of relevant jurisdiction. All costs of legal proceedings will be borne by the party against whom judgment is given.